Refund policy

## Returns & Exchanges Policy

**All Sales Are Final**  
We do not accept returns, exchanges, or provide store credit once an order is placed.

**Why?**  
To maintain product authenticity, prevent fraud, and ensure every diamond is shipped exactly as inspected.

**Issue With Your Order?**  
- Raise a complaint via email within **3 hours** of delivery.
- You **must** include a video of the unboxing, clearly showing the sealed package being opened with your voice narration of the issue.

**Contact for Claims:**  
[care@zuriaa.com]

By purchasing, you agree to this policy.